These terms govern your relationship with Hubify Solutions Inc. — our website, our consulting and development services, our products, and any platform, API, or messaging service we operate. They apply whether you are browsing this site, engaging us for a project, or using software we provide. Where you have signed a separate agreement, order form, or statement of work with us, that document governs the engagement and prevails over these terms to the extent of any conflict.
Hubify Solutions Inc. ("Hubify", "we", "us") is a corporation registered in British Columbia, Canada, incorporated in September 2021. We provide software development, technical consulting, applied AI, and integration services, and we operate our own software products. Our registered contact details are published on our contact page, and questions about these terms can be sent to [email protected].
"Services" means any consulting, development, hosting, integration, automation, or messaging service we provide. "Products" means software we own and offer, including the Keylid family of products. "Client" means a business or individual that engages us. "End User" means a person who interacts with a Client through a service we operate on that Client's behalf, including recipients of messages. "Client Data" means data a Client provides or authorises us to access, including data drawn from their CRM, mailbox, calendar, or messaging accounts. "Third-Party Platform" means a service operated by another company that we connect to on a Client's instruction, such as Meta's WhatsApp Business Platform, email providers, or CRM systems.
Nothing on this website is an offer, quote, or binding commitment. Consulting and development work is performed only under a written agreement or statement of work signed by both parties, setting out scope, deliverables, fees, timelines, acceptance, and any terms specific to that engagement. We may decline work at our discretion, including where we believe the intended use would breach these terms, applicable law, or the policies of a Third-Party Platform.
Information about products under development, including Keylid AI Assistant and Keylid.ca, describes our current plans. Features, availability, timelines, and pricing may change, and nothing described is guaranteed to ship. Access to a preview, pilot, beta, or early-access programme is provided as-is, may be modified or withdrawn, and is subject to any additional terms presented at the time of access.
Where we provide access to a Product or platform, you are responsible for keeping credentials, API keys, and access tokens confidential, for all activity conducted under your account, and for promptly notifying us of any suspected compromise. You must not share credentials with unauthorised parties or attempt to access another customer's data or environment.
When you instruct us to connect to a system or Third-Party Platform on your behalf, you confirm that you own or are authorised to access that account and its data, that you have provided any notices and obtained any consents required by law from the individuals whose data is involved, and that our processing on your instruction will not put you or us in breach of any law or contract. You remain responsible for the accuracy and lawfulness of the Client Data you supply and for the content you ask us to send on your behalf.
Where we build, configure, or operate business messaging on your behalf — including through the WhatsApp Business Platform operated by Meta Platforms, Inc., or comparable channels such as SMS, RCS, or email — you act as the sender and are the party responsible for the messages. You must obtain and maintain valid opt-in from each recipient before messaging them, using a method that meets the requirements of the relevant platform and applicable law; honour opt-out, unsubscribe, and STOP requests promptly and permanently; send only content permitted by the platform's policies and by law; and keep records of consent sufficient to demonstrate compliance on request. Our Acceptable Use Policy sets out these obligations in full and forms part of these terms.
Your use of a Third-Party Platform through our Services is additionally governed by that provider's own terms and policies, which you are responsible for reviewing and complying with. For messaging over the WhatsApp Business Platform this includes the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and Meta's Platform Terms and Developer Policies. Those providers may change their terms, suspend access, or impose limits at any time, and we are not liable for their decisions. Where a platform requires us to pass through specific obligations to you, those obligations apply to you directly and prevail over any inconsistent provision of these terms.
We may suspend or limit a Service immediately, without prior notice where the circumstances require it, if we reasonably believe it is being used in breach of these terms, our Acceptable Use Policy, applicable law, or the policies of a Third-Party Platform; if a platform provider requires us to do so; or if continued operation poses a security, legal, or reputational risk. We will tell you the reason and, where the issue can be corrected, what is required to restore service.
You may not use our website, Products, or Services to break the law; to send unsolicited, deceptive, or harassing communications; to infringe intellectual property or privacy rights; to transmit malware; to gain unauthorised access to any system; to circumvent rate limits, security controls, or platform restrictions; to resell or sublicense access without our written agreement; or to scrape or benchmark our Services without permission. Full details are in our Acceptable Use Policy.
Fees, invoicing schedules, and payment terms are set out in the applicable agreement, statement of work, or order form. Unless stated otherwise, invoices are payable within thirty days, amounts are exclusive of applicable taxes, and overdue amounts may accrue interest at the rate permitted by law. Third-Party Platform charges — including per-conversation or per-message fees charged by Meta or another provider — are passed through or billed separately as agreed.
The content of this website — text, design, graphics, logos, and code — is owned by Hubify Solutions Inc. or its licensors. The Hubify Solutions and Keylid names and marks are ours. Our Products, platforms, and any pre-existing tools, libraries, or know-how we bring to an engagement remain our property. Ownership of work product created specifically for a Client is governed by that engagement's agreement. Names and marks of Third-Party Platforms, including WhatsApp and Meta, belong to their respective owners and their appearance here does not imply affiliation, sponsorship, or endorsement.
As between you and us, you retain all right, title, and interest in Client Data. You grant us a limited, non-exclusive licence to access, process, store, and transmit Client Data solely to provide and support the Services, to meet legal obligations, and to protect the security and integrity of our systems. Each party will keep the other's confidential information in confidence and use it only for the purposes of the engagement. We do not sell Client Data, and we do not use Client Data or data obtained from a Third-Party Platform to train general-purpose AI models or for the benefit of other customers.
Our handling of personal information is described in our Privacy Policy, which forms part of these terms. Where we process personal information on a Client's behalf we act as a service provider and data processor, following that Client's documented instructions. Where required, the parties will enter into a data processing agreement covering subject matter, duration, purpose, categories of data and data subjects, sub-processors, security measures, assistance with data subject requests, breach notification, and deletion or return of data on termination.
Unless a written service level agreement says otherwise, Services are provided on a commercially reasonable efforts basis. We may perform maintenance, deploy updates, and modify or discontinue features. Where a change is material and within our control, we will give reasonable advance notice. Availability of a Third-Party Platform is outside our control and is not covered by any service level we offer.
This website and, except as expressly stated in a signed agreement, our Products and Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Output generated by artificial intelligence features may be inaccurate or incomplete and should be reviewed by a person before it is relied on or sent. Content on this website is general information and is not professional, legal, or financial advice.
To the maximum extent permitted by law, Hubify Solutions Inc. is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the website, Products, or Services. Our total aggregate liability arising out of or relating to an engagement is limited to the fees paid by you to us under that engagement in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Hubify Solutions Inc. and its directors, officers, and personnel against claims, damages, penalties, and reasonable costs arising from your Client Data, from content or messages you instruct us to send, from your breach of these terms or our Acceptable Use Policy, from your breach of a Third-Party Platform's terms, or from your failure to obtain a required consent or opt-in.
These terms apply for as long as you use our website, Products, or Services. Either party may terminate an engagement in accordance with the applicable agreement. We may suspend or terminate access for material breach that is not cured after reasonable notice, or immediately where required by law or by a Third-Party Platform. On termination we will, at your election, return or delete Client Data in accordance with our Data Deletion Policy, subject to any retention required by law.
We may update these terms as our business and obligations evolve. The current version is always posted here with its effective date, and material changes affecting active engagements will be communicated to the Client directly. Continued use after an update constitutes acceptance of the revised terms.
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict of law principles. The courts of British Columbia have exclusive jurisdiction over any dispute arising from them, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Questions about these terms can be sent to [email protected], or by mail to Hubify Solutions Inc. at the address listed on our contact page.